bdjl apps Privacy Policy
Your personal information matters to us. This document explains how bdjl apps collects your information, why it does so, where it is stored, and how it is kept secure.
Effective Date: 1 January 2025 — This policy was last updated on this date.
Introduction and Scope
This Privacy Policy ("Policy") has been prepared by the organisation operating the bdjl apps platform. It applies to our website, mobile application, and all related services. When you register an account on bdjl apps, use our services, or contact us, the terms of this Policy apply to you.
Before reading this Policy, we recommend reviewing our Terms and Conditions, as both documents together form the basis of our agreement with you. Our services are for individuals aged 21 and above.
Data Collection
We collect information about you in several ways. The types of information collected and their sources are described in detail below.
1.1 Information You Provide Directly
During account registration and identity verification, you provide the following information:
- Full name, date of birth, and national ID or passport details
- Mobile number and email address
- Payment method details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Password and account security information
- Information provided when contacting our support team
1.2 Automatically Collected Information
Certain information is collected automatically when you use our platform:
- IP address and device identifier information
- Browser type, operating system, and device model
- Activity logs — which pages you visited and how long you stayed
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity details
1.3 Information from Third-Party Sources
For identity verification and fraud prevention purposes, we may sometimes receive information from trusted third parties. In such cases, we operate in accordance with applicable law and ensure the confidentiality of your information.
Purpose of Data Use
bdjl apps uses your information only for specific and lawful purposes. Those purposes are clearly set out below:
- Account Management: For registration verification, login security, and overall account administration.
- Service Delivery: To process deposits, withdrawals, and bonuses, and to ensure a proper gaming experience.
- Identity Verification: To confirm your age (21+), identity, and the validity of your payment method.
- Security and Fraud Prevention: To detect suspicious activity and maintain platform security.
- Customer Support: To provide assistance via 24/7 live chat and email.
- Legal Compliance: To meet the requirements of applicable laws and regulations.
- Service Improvement: To analyse user experience and improve our platform.
- Communications: To keep you informed about important notices, transaction-related information, and policy changes.
Data Storage and Security
We apply industry-standard technical and administrative measures to keep your personal information secure.
3.1 Encryption and Technical Security
Our platform uses SSL (Secure Socket Layer) encryption, which keeps all data transmitted between your browser and our servers secure. Sensitive information such as passwords is stored in hashed form and is never stored as plain text.
3.2 Data Retention Period
Your information is retained for as long as your account is active or as needed to provide services. Even after account closure, certain information may be retained for a defined period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.
3.3 Access Controls
Access to your information is granted only to staff who need it for their work. Every staff member is bound by a confidentiality agreement and trained in data security.
Data Disclosure and Sharing
bdjl apps never sells your personal information. However, information may be shared with third parties in the specific circumstances below:
- Service Providers: Contracted partner organisations responsible for payment processing, identity verification, and technology services, who operate under strict confidentiality agreements.
- Legal Requirements: Where required by a court order, a lawful request from a government authority, or applicable law.
- Fraud Prevention: With relevant authorities in the investigation of cybercrime or financial fraud.
- Business Transfers: In the event of a merger or acquisition, with the incoming party bound by the terms of this Policy.
We never transfer your information to third parties for advertising purposes.
Cookie Policy
Our platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience.
5.1 Types of Cookies
- Essential Cookies: Required for the platform to function properly. Without them, login and payment processes cannot be completed.
- Functional Cookies: Used to remember your preferences, such as language selection.
- Analytical Cookies: Help monitor platform usage to improve service quality.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. However, disabling essential cookies may affect some key functions of the platform.
Your Rights
As a user of the bdjl apps platform, you have certain important rights regarding your own information:
6.1 Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy.
6.2 Right to Rectification
If any of your information is inaccurate, you have the right to request a correction. This can be done through account settings or with the help of our support team.
6.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, due to legal obligations or ongoing transactions, this may not always be possible immediately.
6.4 Right to Object to Processing
You may opt out of marketing communications at any time. Please contact our support team for this.
For details about your rights regarding responsible gaming and self-exclusion options, please visit our Responsible Gaming page.
Protection of Minors' Data
bdjl apps is only for individuals aged 21 and above. We do not knowingly collect information from minors. If a person is found to be under 21, their account will be closed immediately and any collected information will be deleted.
If you are aware that someone under the age of 21 is using our platform, please notify our support team.
International Data Transfers
Due to the nature of our services, your information may sometimes be transferred to servers located in other countries. In such cases, we ensure that:
- The receiving party provides protection equivalent to this Privacy Policy.
- Applicable international standards are followed for data transfers.
- Contractual safeguards remain in place.
Policy Changes
This Policy may be updated from time to time due to business needs, legal changes, or technical improvements. For significant changes, we will notify you in advance — a notice will be sent to your registered email or mobile number.
Continued use of the platform after any changes will be taken as your acceptance of the updated Policy. We therefore recommend reviewing this page regularly. For answers to common questions, you can visit our FAQ section.
Contact
If you have any questions, complaints, or information requests regarding this Privacy Policy, please contact us through the channels below. Our team is available 24 hours a day, 7 days a week to assist in Bengali and English.
Live Chat
Log in to the platform and start a chat at any time.